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Responsibility in technology reportage: the case of Talking Points Memo

The subject of this post may be rather obscure, particularly for those of you who are not from the United States, or do not pay attention to American political media. I hope you’ll excuse me, though, because I think it’s important to examine some of the ways that claims on behalf of the corporate use of information technology are normalized and made to seem natural by their treatment in the media.

My concerns here focus on Talking Points Memo, a political blog whose tendency, I think, it would be fair to describe as center-left by US standards (and center-right by those generally obtaining elsewhere). Over the past year or so, under the leadership of site founder and editor Joshua Marshall, TPM has been seeking to broaden its coverage beyond the party-political, with the clear ambition of supplanting brands like the dying Newsweek as a trusted general-news outlet. The site continues to position itself as “the premier digital native political news organization in the United States,” but I’m willing to bet that “political” isn’t destined to remain there forever. This is a site with its eye on the main chance.

Part and parcel of this effort has been a significant expansion into science and technology reportage, both handled by a TPM staffer named Carl Franzen. Ordinarily, I would welcome a political site — especially one as associated with the notion of rigorously-vetted crowdsourced investigative journalism as TPM — taking on the responsibility of covering a topic as salient to our choices in everyday life as emergent technology, but what I’ve seen so far doesn’t begin to measure up to my expectations.

In fact, it’s hard to how overstate how disappointed I am with the quality of TPM’s technology coverage. In most articles appearing under Franzen’s byline, you’ll note, the content of a press release or a sympathetic interview is transcribed word for word into the TPM post, lending the site’s imprimatur to whatever claims that are being made by the article’s subject. At no time does Franzen appear to challenge what he’s being told, seek any other informed perspective, or simply attempt to validate a proffered representation as factually accurate.

The most recent example of Franzen’s credulity is an almost perfectly ahistorical post accepting Google’s claim that their prototype Field Trip app somehow constitutes an example of “ubiquitous computing”; indeed, the piece comes perilously close to crediting Google with inventing ubiquitous computing in the first place. (And yes, those of you familiar with the ubicomp discourse will not in the slightest be surprised to learn that in among the hype recapitulated by Franzen is the inevitable claim to offer a “seamless” experience.) Note that Franzen allows Google VP John Hanke 163 words: over half the length of his 299-word post.

Here, in a piece entitled “Cooler Than Facebook” — and how the marketing department must have loved that — Franzen makes a pitch on behalf of Google Plus:

In the near future, social networking may involve navigating a stylishly animated Google Plus on your desktop computer while resting comfortably in a chair a few feet away, using your smartphone as a remote control.

What is this but a unchallenged, unexamined and limpidly transparent paraphrase of a Google team’s own description of their demo? It’s practically Eisenhower-era in its depiction of benevolent corporate forces deployed on behalf of your convenience and comfort. (“Resting comfortably in a chair,” you say? Why, Top Men are working on it even as we speak!)

It’s not just Google that gets this treatment. Here Microsoft “bring[s] the ability to accurately scan 3D objects to the masses,” with their “eye-popping, incredibly detailed” Kinect Fusion offering. And here is a selection of other Franzen pieces that read like press releases: for Barnes & Noble, eBay, Tesla…these, mind you, are just from TPM’s technology coverage over the last sixty days.

I think you may be beginning to sense a pattern here, no? From my perspective, though, the most galling example of Franzen’s work is probably this piece on Control Group, which not merely reads like the kind of flackery you find on PR NewsWire, but does so on behalf of some particularly pernicious claims.

It’s not just that Franzen’s gee-whiz tone is annoying, although it does annoy me. It’s the willingness to carry water for an agenda that would certainly be sinister if it had not been so thoroughly debunked over the past twenty years. Consider this unquestioned statement from Control Group CEO Campbell Hyers:

[I]n a corporate environment, you’d be able to swipe your badge and instantly have a conference room itself invite all of the right participants to the meeting and bring up the right slides on a projector screen and then log the whole conference as an audiovisual file later.

A more knowledgeable reporter would have spotted that Hyers’s pitch, far from being futuristic, is actually a string of clichés reaching straight back to Mark Weiser‘s 1990s tenure at PARC (and, at that, long problematized). This knowledge is somewhat arcane, of course, and it may not be particularly realistic to expect a cub reporter to have immersed him- or herself in the detailed history of the field being covered. But surely a more diligent reporter might have reached out to known sources of insight in that field, and attempted to vet the essential contours of the story he or she was being told. And that’s without touching the airless, hegemonic notion that conference rooms and employee identity badges and PowerPoint presentations are the natural order of things.

Franzen manages to accept at face value all of the claims made about the company’s putative “operating systems for physical space,” in a way that’s curiously at odds with TPM’s ostensible progressive agenda. (In fairness, the problems with Franzen’s coverage precede his arrival at TPM. Here’s an older, similarly breathless piece he contributed to Atlantic Wire.)

And it’s just that tension — between the latent logic of so many of these pieces and anything we might fairly think of as progressive politics — that prompts me to write this. I don’t pay much attention to the gadget-oriented technology blogs, with their pong of adolescent-male wish fulfillment, and I certainly can’t abide the Valley-centric tech industry coverage of other “technology” sites. But I don’t expect insight or critique from either of these directions — in fact, I’d be foolish to do so. By contrast, I surely do expect it from a site that not only, in every other realm in which it operates, upholds the honorable tradition of investigative journalism, but clearly does so in the name of a particular kind of politics.

I’m not asking that Talking Points Memo transform itself into, say, the New Left Review. But questioning the logic of the arguments that are made before the public, seeking alternative perspectives: these functions are both core to TPM’s mission, and key to the value it represents itself as providing to its audience. Lending its hard-won imprimatur to transparent PR and marketing tripe — on not a few occasions, again, literally word for word — not merely does not establish any new domain of credibility, it undermines whatever reputation for independence and quality the site currently enjoys. Franzen and, by extension, Marshall’s site are getting played. They’re being used. They would resent it, howlingly, from a corrupt Congressman or a racist sheriff, and they ought to resent it every bit as much from corporate flacks and clueless technoutopians.

What’s worse is that, given contemporary habits in media consumption, it is not at all unlikely that Franzen’s is the only coverage of the technology sector TPM’s core audience will be exposed to. TPM’s embrace of his work could all too easily lead otherwise-sophisticated readers to believe that viewpoints like the ones expressed in Carl Franzen’s writing are fully normalized and universally agreed-upon — if not, god forbid, the leftmost marker of acceptable opinion. This is precisely how consensus realities are established, how discourse policing works; if “even the left-leaning Talking Points Memo” endorses a point of view, anyone quibbling with it is by definition outside the bounds of the discursive community, and of fair comment. Like any publisher, in other words, Marshall has some responsibility for anticipating how the color of approval his act of publication lends to things is likely to be used, particularly by those ideologically unsympathetic to his other aims.

The old feminist adage reminds us that “the personal is the political,” and it’s precisely the same here: every technology comes with a conception of our role in the world bundled in it. It’s vital, particularly for those of us who think of ourselves as somehow being “on the left,” or in any way working toward a progressive agenda, that we ask how technologies can serve ends inimical to whatever goals we believe are worth the effort. And it’s unquestionably the prerogative of a would-be independent news outlet to apply to ostensibly innovatory products and services some standard of evaluation deeper than whether or not they are “cool.”

My bottom line is that I find the tone, tenor and, most importantly, the content of Franzen’s coverage sharply at odds with the progressive tradition I interpret Talking Points Memo as trying to uphold. I recognize some of the shortfalls in his work as the clear consequence of the intense pressure on an online outlet to publish, on an online writer to make word count. But that pressure doesn’t justify outright stenography. If Talking Points Memo is not willing or able to bring the exact same level of discernment, skepticism and professionalism to their technology coverage that Marshall would demand of any political coverage appearing under the site’s name, perhaps they ought to consider stepping back from the ambition of offering that coverage.

Of lucky cats, lameness and game-like logics

So of course Russell’s spot-on here, about the terrible things that await us as poorly-considered game-like logics are superimposed over everyday life. He never comes right out and says it, but I assume he’s reacting to Jesse Schell‘s recent epiphany about networked life, gaming tropes and the motivational mechanics they afford when brought together, and maybe the recent popularity of Foursquare, with its badges and mayorships.

Schell’s argument (or one of them, anyway) is that the everyday environment is now sufficiently instrumented and internetworked that the psychological triggers and incentives developed by game designers to motivate in-game behavior can be deployed in real life. A poster on MetaFilter puts it in a nutshell: “points for brushing your teeth, doing your homework, eating your cornflakes. Gain levels for riding the bus instead of driving. Net-integrated sensors in every device to keep track of your score and upload them to Facebook or wherever. Tax incentives if you get a good enough score on your kid’s report card or read the right books.”

And this is more than passing scary, because these motivators work. Just as food designers have figured out how to short-circuit our wetware with precisely calibrated doses of fat, salt and sugar, game developers trip the dopamine trigger with internally-consistent, but generally otherwise worthless, symbolic reward systems. That they’ve (knowingly or otherwise) learned how to play this primordial pathway like a piano is attested to by the untold gigahours gamers worldwide spend voluntarily looping out the most arbitrary actions, when most of them presumably have a choice of other pretty swell things they could be doing. Like, y’know, their partners.

What happens when incentive mechanics like this leak out of gamespace and into the world? In the long run it may be for the best that ad agencies remain so densely provisioned with the manifestly unclued, because this way of doing things would be nothing short of terrifying in the hands of someone who knew what they were doing. The short term picture, though, is clearly less reassuring; as Russell puts it, “we’re going to encounter a bunch of crappy sorta-games foisted on us.”

You think he’s jumping the gun, assuming the worst, maybe being a little hyperbolic? Ladies and gentlemen, I give you Exhibit A.

But fortunately, there are other games to be played, much cleverer and more interesting ones. Bruce Sterling offered a lovely vision of networked rewards in the real world in his 1998 short story “Maneki Neko.” The story has dated badly in some ways — in a precise inversion of what came to pass, it’s amusing to see the story’s Japanese wield sleek, protean “pokkekons” while their clunky American counterparts suffer with clunkier Silicon Valley PDAs — but in other ways it’s clear that Bruce had the notion sussed.

His depiction of a sweetly networked gift economy, in particular, makes the Schellian universe look tawdry. “Maneki Neko” would seem to argue that you don’t need “points” and meaningless achievements unlocked to motivate behavior, when enlightened self-interest and the joys of participating in reciprocal agalmics are sufficient.

I think we could all see it coming the moment Schell’s DICE2010 talk went up on the technology blogs. “See”? You could practically smell the agency nation bruising its collective index finger on the mouse key as it raced to scrub through the half-hour video in search of bullet-pointable content for the next morning’s PowerPoint. Russell’s probably being too generous by half: I think we’re in for a Laird Hamilton-sized wave of pointlessness, as too many not-bright-enough parties fall all over themselves trying to enact and deploy incompatible, mutually incoherent Schell-style solutions.

In some ways, it really is too bad. Given that vice is generally its own reward, that they need to be incentivized at all suggests to me that there’s nothing inherently wrong with most of the behaviors such structures are designed to motivate. For that matter, I tend to be favorably inclined toward any incentive system that begins, however tentatively, to jimmy our lives from the grip of the money economy. I just wish fewer people had described Schell’s video enthusiastically, as “the most mindblowing thing I’ve seen all year,” and more as “something potentially troubling, that we need to think carefully about.”

Because the dopaminergic system can be an inhumanly powerful force, beside which all our notions of “will” are laughable, and where it can take a person is not at all pretty. I just don’t like thinking of it as a tool available to someone bent on designing my life for me. And with all due respect, especially not to a community dedicated to the proposition that “reality is broken [and] game designers can fix it.

That’s a heavy place to wind up, and here I’d intended this post to be both briefer and lighter. But maybe some of these notions could do with a bit of taking seriously.

Learning by Doing, redux

Sasha Huber with Do 0901, "Tokyo Blues"

I know I posted a brief piece about it when we first launched, but I’ve been meaning to get back to a fuller account of my work with Nurri on Do projects — what it is, what we want to achieve with it, where we want to take it, and what’s in it for you.

We first conceived of Do as a publishing platform, an attempt to reckon with what passionate-amateur production of visual and textual materials looks like in an age when such amateurs have access to professional-grade tools and distribution networks. Our desire to get our hands dirty grows out two parallel sets of frustrations: Nurri’s with the art world, and my own with publishing.

Hers is rooted in a fundamental problem with the notion of art object (and aesthetic experience) as commodity, and her longstanding desire to do something about the practical and social barriers that keep art an elite activity. There’s more to it than that, but I don’t want to put words in her mouth.

Mine has to do with my utter (and perhaps somewhat naïve) shock at how little my former publishers New Riders cared about my book as an object, from typography and graphic design to paper stock, and how little effort they were prepared to dedicate to marketing the book once published.

I’ve told this story before, of course. But even that piece doesn’t express fully how galling it was for me to give up control of the thing I’d created to an organization less competent, in the final analysis, than I was my untrained self. That Nurri and I, in our own clumsy and untutored way, could come up with something more appealing than the design I was essentially paying my publisher to execute on my behalf was a real wake-up call.

And that got us thinking about the space between. We’d seen what commercial publication all too often resulted in. At the other end of the spectrum, we knew people like Meejin Yoon and Craig Mod: genuinely talented, possessed of the right kind of eye, confident with materials and capable of producing gorgeous printed objects. We were acutely aware that we lacked these qualities, but we also had a certain faith that even our own limited talents could result in worthwhile results — and never once doubted that the content we were thinking of deserved aesthetically pleasant physical instantiation. Was there room for maneuver in between these two poles?

Do is how we intend to find out. As we explained it when we launched in December, some of our ambitions are to:

- develop words and images that make the people who encounter them re-see themselves and the world around them;
- find the most appropriate containers for our ideas;
- craft the kind of books that please their readers in the details of their conception, design and construction as much as in the things they say;
- and figure out what “do-it-yourself” might mean in an age when new production technologies, informational and logistical networks give the independent amateur producer unprecedented power to reach out and make things happen.

With Tokyo Blues, our very first release, we feel like we’ve already travelled some way toward answering those questions; true to our beliefs (and as will be the case with every Do project), in addition to offering the physical book for sale, we’ve made a full PDF version available for free download. As I’ve said before, you buy the book if you want the object; the ideas are free.

And that book itself? It’s as good as we currently know how to make it, the best quality we could practically achieve while still offering it at a reasonable, accessible price. The unexpected gift is that we’ve been able to use the momentum built up in seeing Tokyo Blues through from concept to shipped product to drive other efforts. As I’ve frequently had cause to say these last few months, there’s a reason they call it “fulfillment.”

We’re also beginning to feel our way toward using Do as a platform for other things, a vehicle for collective efforts beyond publishing. Some of these things will be events, like the Systems/Layers “walkshops” we kicked off in Wellington, and had such a blast doing; others may involve the creation of objects or spaces.

Whatever we wind up creating, though, will be inherently networked, in a deep sense of that word. Organizationally and practically, we’ve tried to imagine Do as a weave tight enough to enable effective execution, yet open enough to capture unexpected influences and energies beyond those we generate ourselves. There’s a block of copy we’ve been using in the datasheet we include with every release that speaks to this: “For the realization of this project, Do consisted of…”. Another way of saying this is that beyond the core of Nurri and I, the organization itself grows and shrinks with every new project, trying to find the size and shape most appropriate to the challenge presented by each particular undertaking.

And that means that as we imagine it, anyone reading this is a potential Do member/co-conspirator. We have a roster of things already planned for the balance of 2010 — a project called Emergency Maps, my own long-delayed book — but beyond that we want to hear from our friends as to what kinds of things they’d like to see us doing, including your own project proposals. At the heart of our conception of Do is the idea that the “company” exists to facilitate extension, inspiration and execution, and gets more capable as it makes new connections. Think of it as something to plug into, and let’s see what we can do together.

People are creative; industries, not so much. And cities?

So it looks like I’ll be in Amsterdam next month to speak at WCIT 2010: the seventeenth annual World Congress on Information Technology, an event whose theme is “Challenges of Change.” (Lot of challenges this year, I guess, and that’s even before your civilizational transportation grid is brought to its knees by the merest grumblings of an Icelandic firegod.)

I am of course delighted to be at WCIT, but I have to say I’m a little perplexed by the relevance of anything I have to say to the track I’ve been assigned, “Creative Industries.” People I have a great deal of respect for have found institutional homes in departments so named, so there must be some there there, but for the life of me I can’t figure out why a rubric so fuzzy and problematic has risen to prominence so quickly.

Actually, I find the recent emphasis on “creative” X, Y and Z more than a little troubling. Part of this is simply a lifelong aversion to flavor-of-the-month thinking and empty jargon, but it’s also that it all seems to be down to the influence of Richard Florida — and in my mind, Florida’s seeming advocacy of things I care about deeply winds up trivializing and ultimately undercutting them.

Methodologically, of course, Florida’s original work leaves a great deal to be desired, so much so that the serious social scientists I know preemptively cringe when they can sense his name about to be uttered. The problems start right off the bat, with Florida’s definition of “creative”; in his hands, the term becomes so elastic as to be effectively meaningless, unless you truly believe that surgeons, hairdressers and cabinetmakers are all responding to the same primary imperatives in their choice of occupation.

But then it’s not clear that even if they did, they would think of themselves as a self-conscious class — i.e. a group with overriding shared or collective interests — at all. The sprawling cohort Florida anoints as creative for the purposes of making his case have so little in common otherwise that it’s hard to ever imagine them constituting a coherent constituency, voting bloc, market or audience.

I also wish somebody would tell me just which fields of human endeavor constitute these supposed “creative industries.” The laundry list of criteria that have been advanced strikes me as more self-congratulatory than diagnostically useful, and just about Borgesian into the bargain.

The error is compounded when some well-meaning effort is made to attract both class and industries to what are now being dubbed “creative cities.” Believe me, I have absolutely no problem if you want to attract creative people to your city, nor would I complain in the slightest if you rigged the machinery of municipal policy so as to render your part of the world that much more welcoming to gay men and bicyclists. We could all use a leisurely ride every once in awhile, and so far as I know no city has ever done anything but make money and have a good time during an International Bear Rendezvous. That is all well and good.

But don’t for a moment make the mistake that by so doing, you’ll automatically become Silicon Valley 2.0, let alone catapult your two-bit burg into the stratum of Sassen-class world cities. Convincing the startups, the venture money, and the young innovators that your part of the world would make a congenial home, in the hopes of cultivating a robust and sustainable tax base, is a perfectly reasonable thing to want to do. But the honest truth is that not every place is or ever will be equally set up to succeed in these things, and anybody who suggests otherwise is selling you a bill of goods.

The cynic (or the realist critic of neoliberalism) points out that investment is attracted by a “stable” local political environment and a docilized labor market contained by business-friendly wage and collective-bargaining laws. The Floridian, ever so slightly more evolved, will argue that sidewalk cafés, plentiful bike parking, and a neighborhood that breaks out in fluttering rainbow bunting come Pride each year are more likely to attract the clean, green twenty-first century investment you’re presumably really looking for. Better to snare Jamba Juice and the Apple Store and the kind of people who shop in them, goes the argument, than Pig Iron Smelting Joint Venture No. 4.

That’s all fine, as far as it goes. But I believe there’s a single factor that makes one or another region more attractive to the kinds of people and investment that apparently now signify above all others — and I’m sorry, Metz, it’s not having a starchitect-designed museum. It’s a factor I think of as organic sense of place.

Amsterdam, Barcelona, San Francisco, New York and London all have persistent local ways of doing and being, and that’s what makes them compelling places to work and settle, despite the inevitable hassles attendant upon doing so. These lifeways obviously evolved over historical time, and the harsh truth we can conclude from this is that there’s no turnkey way to join their ranks, no book you can read or seminar you can attend that can tell you how to be one of them. This has got to be a bitter pill to swallow, I know, if you’re Masdar or Sejong City.

I understand that times are tough, competition between cities is relentless and those of you responsible for making urban-scale decisions are desperately interested to hear from someone, anyone at all, who seems confident about having the answers. I’m simply begging you not to swallow Richard Florida’s ideas whole (or mine, or anybody else’s at all).

If you care about queer lives and two-wheeled transit, by all means take measures to support them. But do so on their own terms, in, of and for themselves, and not because you’re following some pop sociologist’s half-assed recipe for urban renaissance in the hope of luring development. Who knows, maybe a sincere effort at the former will wind up fructifying your town in all kinds of unexpected ways; it’s not as if it’s ever a particularly bad idea to underwrite civilization and amenity.

But if all you care about in the end is the flow of investment, talent and human capital through your town, you can probably save yourself the half-hearted effort at draping yourself with the Creative Industries mantle. There are plenty of other ways to attract capital, and though they’re neither as glamorous nor as generative of the instant cred that goes hand-in-hand with having purchased this year’s model, they work and work reliably.

I’ve never heard anyone accuse Zürich, for example, of having a blistering DJ scene, cutting-edge galleries or forward-leaning popup shops. Yet they seem to be doing OK when it comes to the cheddar, you know? Better a world of places that are what they are, and stand or fall on their own terms, than the big nowhere of ten thousand certified-Creative towns and cities with me-too museums, starchitected event spaces and half-hearted film festivals.

jnd: An emergent vocabulary of form for urban screens

Over the past year, Helsinki has more or less quietly installed large, high-definition Symbicon displays on sidewalk locations around town (on a contract with the deeply regrettable Clear Channel, but that’s another story).

You know I’m at least mildly skeptical about the benefit of street-level screens, but two campaigns (“ads”? “clips”?) I’ve seen over the past few months have convinced me that there’s an emergent practice of programming artfully for them. I don’t know enough to say whether these strategies developed in response to cost or time constraints, as the result of some thoughtful, intentional process, or from something else entirely – in fact, it seems clear that the two examples I’m going to share with you spring from different sets of circumstances – but as far as I’m concerned you can go ahead and file them under “best practices.”

The first time I was impressed by content on Helsinki’s screens was advertising I noticed at the beginning of summer. As my mind’s eye remembers it, anyway, what appeared onscreen was a single image completely duplicating the content of an otherwise entirely conventional and inert poster appearing around town at the same time, with a single, subtle exception: the headline text, and only the headline text (i.e. not any of the other copy) animated in and out.

At first glance, this would seem to be a pretty wasteful use of the potential inherent in full-motion, HD video, but that’s the thing precisely: the first glance led to a second, and a third, in a way that a conventional video ad would not have. Like anything appearing in the banner-ad position atop a Web page, we already know to tune those things out. By contrast, I found the simple text transitions hugely compelling. However they arose, and whatever decisions led to that particular choice, the posters felt restrained and sophisticated, not impoverished: a proper deployment of form for an oversaturated age. I kept thinking, “Here’s that rare someone who has an inkling what to do with these monsters.”

I had the same reaction again the other day. The screens are currently running ads for the Swedish high-street retailer H&M, shot with a high-speed camera – models sloooooowly turning, as a cascade of red leaves ever-so-softly settles over them and to the ground. Just as with the movie posters, I found myself paying the H&M ads an inordinate amount of attention. Because the images’ figural elements evolve so glacially against a stable background, they’d found my cognitive sweet spot, that precise interval at the threshold of visual perception that makes you ask yourself: Wait, did that just change? What part of it? And I minded not at all. (In fact, I found it kind of calming. There’s a word you certainly don’t hear every day in the context of advertising.)

Taken together, I’m beginning to think these two experiences point at something counterintuitive: given the inherent dynamism of most streetscapes – yes, even Helsinki’s – perhaps the most effective presentation strategy for street-level urban media is an embrace of the jnd. By distinct contrast to the other hammeringly unsubtle screens I can think of (Shibuya kosaten, of course, but also that one on the 280 approaching Daly City), the primary mode of which seems to be epileptiform flicker, I’ve wound up disposed reasonably kindly to the displays around here, and thinking of them as an unproblematic addition to the visual environment. I think that’s about the best we can expect at this point.

UPDATE: I’ve uploaded some video of the H&M ads to Flickr so you can see them for yourselves and see what you think.

“Responsibilization” and user experience

It’s a terrible word, but maybe a terrible thing deserves one: “responsibilization” refers to an institution disavowing responsibility for some function it used to provide, and displacing that responsibility onto its constituents, customers, or users. Pat O’Malley, in the SAGE Dictionary of Policing, provides as crisp a definition as I’ve found, and it’s worth quoting here in full:

…a term developed in the governmentality literature to refer to the process whereby subjects are rendered individually responsible for a task which previously would have been the duty of another – usually a state agency – or would not have been recognized as a responsibility at all. The process is strongly associated with neoliberal political discourses, where it takes on the implication that the subject being responsibilized [!] has avoided this duty or the responsibility has been taken away from them in the welfare-state era and managed by an expert or government agency.

Of course, it’s not just state agencies. It’s every half-stepping, outsourcing, rightsizing, refocusing-on-our-core-competency business you’ve encountered in these austere days, shedding any process or activity which cannot be reimagined as a profit center. You’ll get the taste of it any time you turn to a Web community to replace the documentation or customer service manufacturers used to provide as a matter of course. More generally, we see the slow spread of attitudes like this reflected in technological artifacts like the femtocells carriers want to sell you to patch the holes in their own network coverage and semiotic artifacts like the signage here, not-so-subtly normalizing the idea that checking in for a flight is something that should be accomplished without recourse to expensive, troublesome human staff.

In both of these cases, a rhetorical sleight-of-hand is deployed to reframe the burden you must now shoulder as an opportunity – to convince you, to trot out once again a phrase that is rapidly outstaying its welcome, that what you are experiencing is a feature and not a bug. And this is the often-unacknowledged downside in the otherwise felicitous turn toward more open-ended product-service ecosystems: the price of that openness is generally increased vigilance and care on the user’s part, or “wrangling.” But there’s a stark difference, as I read it anyway, between knowingly taking on that order of obligation in the name of self-empowerment and improved choice, and having to take it on because the thing you’ve just shelled out a few hundred dollars for is an inert brick if you don’t.

I’m not sure there’s any longterm fix for this tendency in a world bracketed by the needs of institutions driven primarily by analyst calls, quarterly earnings estimates and shareholder fanservice on one flank, and deeply seamful technologies on the other. The pressures all operate in one direction: you’re the one left having to pick up a sandwich before your five-hour flight, figure out what on earth a “self-assigned IP address” means, and help moribund companies “innovate” their way out of a paper bag, for free. So if you manage an organization, of whatever size or kind, that’s in the position of having to do this to your users or customers, you definitely have the zeitgeist defense going for you. But at least have the common decency not to piss on people’s heads and tell them it’s raining.

There’s more on such “boundary shifts” here, and I’ll be writing much more about their consequences for the user experience over the next few months. For now, it’s enough to identify the tendency…and maybe begin to think about a more euphonious name for it, as well.

“Urban mobility”

As most of you know, I pay a decent amount of attention to products offered under the Puma brand. Even when a particular item or line doesn’t quite do it for me – and this happens more and more often with every passing year, presumably because I’m ever more decisively aging out of their target demo – there’s generally something ever so slightly more interesting about the stance and overall aesthetic of the things they sell than those of competitors Adidas and Nike.

Nor should it come as any surprise that I’m going to be especially interested in a line called “Urban Mobility,” which has at various points over the last two years consisted of shoes, baggage, clothing, and even a white-labeled Biomega bike.

In Puma’s conception, urban mobility apparently has to do with affording the wearer free movement of the body, protecting him or her against inclement conditions, and offering plenty of pockets. These are not clothes for sitting in cars, riding on buses, or waiting on subway platforms, in other words; apparently, getting around the city is something that must be negotiated parkour-style, in the remorseless arena of the physical, unaided by anything infrastructural.

I’m not necessary put out by the fact that the line invests the act of getting around the city with a glamour entirely missing from most of the actual, everyday transactions involved – after all, isn’t that kind of the point of fashion? Nor am I even that surprised by the relative functional underperformance of the garments and luggage, their elevation of (nice-ish) typography and silly posturing over any real utility. (Though if you’re going to do “urban mobility,” you might as well do it.)

No, the biggest disappointment to me in all of this, by far, is that not a single one of the artifacts included in the Urban Mobility line partakes of or refers to the networked information real-world city mobility is increasingly built upon. It’s not just a question of Puma being a maker of stuff, not services; remember, even the abortive Trainaway offering included online and audio components. It’s a failure of imagination and understanding.

At the very least, how hard would it have been to gin up an Urban Mobility iPhone app? I mean, sure, it’s the kind of flavor-of-the-month thing I generally decry, an initative which would at first blush appear heir to all the sad-ass metooism of most such marketing efforts. But in this case there would at least be some logic and justification underwriting the effort, considering that urban mobility is manifestly what people do with these devices.

I know, I know: I’m being too literal. I’m failing to grasp that concern for function is too often the death of fantasy. More importantly, I’m failing to account for the fact that the whole collection is past its sell-by date (and doesn’t seem to have done that well to begin with). I’m showing my age, my lack of edge, whatever. Mark my words, though: such efforts are going to feel increasingly weak and incomplete without a networked component of some type, and the more so the greater the degree to which the posture subtends a domain in which the informatic is primary.

This rarely kills That outright

Whether they’re entirely conscious of it or not, technodeterminists of various stripes love to invoke The Hunchback of Notre Dame in explaining the impact of emergent media on the world around us. “This will kill that,” moans Hugo’s miserable archdeacon Claude. “The press will kill the church; printing will kill architecture.”

It’s that kill that really sells the line, and moors it in memory: so dramatic, so decisive, so brutal. And so we’re told that the telephone kills the written word, that video kills the radio star, that the recordable audio cassette kills the recording industry. U.s.w., u.s.w., u.s.w.

But radio didn’t die, not right away, just like email hasn’t (yet) killed the Postal Service and the Kindle hasn’t entirely done away with the printed book. These are entirely different kinds of propositions, serving different populations and different purposes through different apertures.

At the same time, though, you’d have to be blind not to notice the shifting of their relative fortunes in the world. How to account for these shifts more accurately, less reductively, less like a douchey futurist would?

I’m beginning to think of the set of interfaces through which we engage meaning and interact with the wider social world as a mediating stack, with distinct many-to-one, one-to-one and one-to-many layers. The precise composition of this stack is going to be different for each of us, varying widely by where we live, how much time, money and effort we can afford to spend on its composition and maintenance, and (especially) when we came of age. So where my grandmother used radio, TV, newspapers, phone calls and written letters to bind her world together, I tend to use the Web, email and IM. And – here the technology really does tell – where she didn’t have access to a one-to-many channel at all, I have WordPress, Twitter, and (in edge cases) a variety of burst-email and -SMS options available to me.

The important thing is this: the grandeur always lives at the top of the stack. Right now, it’s vested in “social media,” just as it was in blogging ten (!) years ago, in television forty years ago and in newspapers sixty years before that. What each new media technology does do is knock away one or more of the social and economic props on which the success (and ultimately, the viability) of other channels in its layer depend. With the introduction and mass adoption of anything new, those channels move further down the stack. They become less central to the production of consensus culture, more a niche proposition, almost certainly less glamorous. But if a given way of doing things offers something that no other mediating technology can – whether for reasons of exceedingly low cost, low barriers to entry, or robust simplicity – it will never disappear entirely.

What we’re seeing right now with newspapers, I think, is simply that they may be dropping off the bottom of the stack. The struts of their justification have been eroded in too many different ways, from too many different directions. Newspapers are a threefold proposition – they inform, aggregate eyeballs for the benefit of advertisers, and furnish the container in which a shared civic community can be seen to form – and each of these value propositions has now been near-fatally undermined by some other channel. The rising price of pulp and delivery fleets is merely a convenient excuse to pull the plug.

So some given That may indeed about to be killed, after all, but not by This – not, in other words, as any Hugoesque single-bullet theory would have it. It’s more like the achingly protracted death of a thousand cuts, inflicted from near as many different directions, and only because everything That could offer was already being done and done better by a swarm of other things. The distinction may appear trivial, but I believe it offers more useful insight into the process by way of which mediating technologies eventually get subducted and disappear from daily use.

More on interactive advertising: Better be careful what you wish for

I wish I had it in me to resist plunking down cash on things like eVolo’s Skyscraper for the XXI Century. The New Titles racks at Stout and Urban Center are generally piled high with volumes like this, glossy omnibus reviews of architectural design competitions, and when I have a few bucks in my pocket I tend to bite.

I’m always idly expecting to find some actual critique there among the purty renderings, and eight or nine times out of ten I come away disappointed. Apparently, I’m not alone in feeling this way. (The exception this last year was Typological Formations, an AA pamphlet that continues to resonate with me, as provocative as it is beautifully designed.)

It’s the uncritical embrace of whatever frankly dubious (social as well as technical and structural) assertions the projects are making that really makes me wonder what the various juries and editors are looking for in these competitions, and in eVolo’s case especially the vibe is not good.

Nevertheless, every once in awhile I trip over something in one or another of these books that makes it all worthwhile, like that experiment you read about in Psych 101 that returns randomized rewards just often enough to keep the hapless rat jamming down on the button. And this is the case here: snuck in among the squamous mile-high neoplasms and the vertiginous shafts premised on pure unobtanium is an entry that puts a delightfully nasty latterday twist on the basic, time-honored pod-and-frame iconography we inherit from Archigram and the Metabolists.

It’s an entry by the team of Edwin Liu, Nathaly der Boghosian, Felix Monasakanian, Efren Soriano and Hugo Ventura called Billboard Skyscraper. Billboard Skyscraper posits a pod-stippled megastructure in the form of an enormous undulant wave, in which the end of every pod is a smart-glass window, and every window a single pixel in the kilometer-square screen. And then it requires the subsidized residents of those pods to exhibit the “correct” consumption behavior in order to make use of their sole window on the world:

The invasive insertion of this massive entity into the downtown [Los Angeles] area alters or destroys existing sight lines and replaces them with corporately sponsored images. Living rent-free in the towering structure are residents that are participants in the performance of the building as advertising conduit…In coordination with RFID tags embedded in participating advertisers’ products, sensors within each pod determine the level of consumer activity that an individual produces. In a typical scenario, consuming more of the “correct” brand clears the window to full transparency, removing the “pixel” as a participant in the advertising façade.

Consumer inactivity or consumption of the “wrong” products causes the smart glass to become opaque…[O]perating at full commercial potential produces a surface punctuated by transparent windows, while…operating below established market criteria will compensate by activating the surface with advertising.

It’s a breathtaking proposition. I bet these kids’d find Irish babies pretty tasty, too.

It’s a damn shame I can’t find any pictures of this thing to show you: it’s one of the few student projects I’ve ever seen whose construction would result in an LA truly worth of Ridley Scott. The neat little self-correcting ad-placement algorithm this team has ginned up seems to capture, too, something of the deeper nature of living in an Empire with no edge and no outside. For the notional residents of Billboard just as for the rest of us, there really is no way not to play the game. In fact, the only thing I don’t like about this project is that once the ideas that animate it are on the table, there’s no telling what they might lead to, however clearly satiric they were at their inception.

I consider it very bad form on eVolo’s part, by the way, that they make it virtually impossible to learn anything at all about their entrants. No contact information or other metadata is offered, either on the Web site or in the pages of the book, making it unlikely that winning entrants will be able to leverage their success here in any meaningful way. (Amusingly enough – as I should have suspected, given my brushes up against Internet ad sales one or two lifetimes ago – if you Google “billboard skyscraper,” you get…scummy bus-dev pages on ad rates.) I’m still willing to extend eVolo the benefit of the doubt as to the sincerity of their aims, but I have to say this doesn’t help their case.

At any rate, I have to say I was delighted to find among the usual dreamy wankspires one finds in these books not merely a project with actual teeth in it, but the nous to dissect out some of the generally occult linkages between architecture, commerce, technology and representation, and I do hope some of those names crop up again in future.

Data-driven, realtime advertising: The aura of approach

So there I was in my London hotel one morning last week, working my way through croissant and coffee, and thumbing idly and without much interest through the free Telegraph that had been deposited at my door.

The hotel coffee wasn’t really doing it for me – it’s no Flat White, that’s for sure – and I only really perked up when I came to this British Airways ad.

The subtext of the ad is, of course, the chaos BA’s inflicted on travelers since its move into the new Terminal 5, and beneath that Heathrow’s horrible longterm reputation as an abattoir of on-time departures. Clearly, the ad’s objective is to reassure a flying public already wary of the brand-new, £4.3 billion terminal – once burned, and so on. There’s nothing in and of itself so very engaging about this, but the mode BA (or their agency) chose to drive the message home is of intense interest to me: gathering actual use data, foregrounding it in the ad copy at high resolution, and publishing within hours.

This is how the ad reads: “YESTERDAY AT T5 AVERAGE TIME THROUGH SECURITY WAS 4.7 MINS. This picture was taken at 9:44am yesterday and shows Amanda Gemmill on her way to Beijing to watch her boyfriend compete in the Men’s Eight Rowing Final. 4.7 minutes was the average time the 842 customers we asked told us it took them to pass through Security yesterday, between 6am and 2pm. We had to stop at 2pm so we could make this ad.”

That last line, even apart from its annoyingly coy self-awareness, reads like a dispatch from some rapidly obsolescing culture, doesn’t it? Because every other aspect of the ad is about as contemporary as it’s possible to be, a clear transitional step toward the sensor-fed, data-driven, realtime Minority Report scenario. In fact, it’s not so very far from the fully dynamic Times Square adscape that GSAPP students Matt Worsnick and Evan Allen envisioned for their thesis project (and which I discussed in “Urban Computing and its Discontents“).

All that really remains is for embedded sensors to replace the clipboard-bearing interns importuning tourists, and for the flimsy pulp the Telegraph is printed on to give way to some kind of networked display surface, and BA’s copywriters can substitute an elegant little Mad Lib for their coyness: “It took [number] customers an average time of [time] to pass through Terminal 5 security during the last hour.”

You know, Lev Manovich, in his “The Poetics of Augmented Space: Learning from Prada,” describes Lars Spuybroek’s 1993 Water Pavilion like this: “Its continuously changing surfaces illustrate the key effect of a computer revolution: substitution of every constant by a variable.” He’s talking about architecture, but the point is just as true of anything that’s become digital, dynamic, and networked. And that’s just what I see happening here, albeit incrementally and hesitantly. I feel like I’ve caught a glimpse of the Missing Link.

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