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“Real artists ship”

It’s been a big week hereabouts. In particular, two pieces of Do projects news to share with you:

- As you probably know, Nurri and I have been running Systems/Layers “walkshops” under the Do aegis for the last year or so, in cities from 65°N to 41°S.

As we define it, anyway, a walkshop is an activity in which anywhere up to about twenty people take a slow and considered walk through the city together, carefully examining the urban fabric and the things embedded in it, and then sharing their insights with one another and the wider world. (Obviously, you could do a walkshop on any particular urbanist topic that interested you, but we’ve focused ours on looking at the ways in which networked information-processing systems increasingly condition the mretropolitan experience.)

We’ve gotten a huge kick out of doing the Systems/Layers walks, but the simple truth is that there are so many competing claims on our time and energy that we can’t dedicate ourselves to running them full-time. We’ve also been encouraged by the result of our first experiment in open-sourcing the idea, the Systems/Layers event Mayo Nissen held in Copenhagen last June.

So when Giles Lane at Proboscis asked us if we’d consider contributing to his Transformations series, we knew right away just what we’d do. We decided to put together a quick guide to DIY walkshops, something to cover the basics of organizing, promoting and executing an event.

Last Monday, with Giles’s patient support, this idea came to fruition in the launch of Do 1101, Systems/Layers: How to run a walkshop on networked urbanism as a Diffusion eBook pamphlet. As with most things we offer, the pamphlet is released to you under the terms of a Creative Commons Attribution-Noncommercial-Sharealike license, so we expect that some of you will want to get in there and repurpose the content in other contexts.

We’ll most likely be rereleasing the Systems/Layers material our ownselves in the near future, in an extended dance mix that includes more detail, more structure, and more of Nurri’s pictures. In the meantime, we hope you enjoy the pamphlet, and let us know about the uses to which you put it.

- This week also saw the release of Do 1102, Nurri’s Safety Maps, a project which would have been unimaginable without the expert guidance and hard work of Tom Carden and Mike Migurski.

Safety Maps is a free online tool that helps you plan for emergency situations. You can use it to choose a safe meeting place, print a customized map that specifies where it is, and share this map with your loved ones. (As it says on the site, the best way to understand how it works is simply to get started making a Safety Map of your own.)

It’s been a delicate thing to build. Given the entire framing of the site, it and the maps it produces absolutely have to work in their stated role: coordinating the action of couples, households and other small groups under the most trying of circumstances, when communications and other infrastructures may simply be unavailable. They have to do so without implying that a particular location is in fact safer than any other under a given set of conditions, or would remain accessible in the event of disaster. And they have to do so legibly, clearly, and straightforwardly.

These are utilitarian preparedness/resilience considerations, and they’re eminently appropriate. But in the end, the site springs from a different set of concerns: in Nurri’s original conception, the primary purpose of these artifacts is to prompt us to think about the people we love and the utter and harrowing contingency of the circumstances that allow us to be together. We obviously hope people find Safety Maps useful in challenging moments, but we imagine that we’d hear about this either way — whereas it’s difficult, if not impossible, for us to ever know if the site works in the way she intended it to.

Even though it was an accident of timing, Nurri also had some questions about releasing Safety Maps so soon on the heels of the Sendai earthquake/tsunami; she didn’t want us to appear to be opportunists reaping ghoulish benefit from the suffering of others. I think it was the right decision, though: sadly, there are in truth precious few windows between natural or manmade catastrophes of one sort or another. And there may be no more productive time for a tool like this than a moment in which disaster is in the news and fresh on a lot of people’s minds.

From my perspective, there’s been one other notable feature of the journey Safety Maps has taken from conception to release: but for an inversion of name, emphasis and colorway (from “Emergency Maps” in red to what you see at present), the site looks, feels and works almost identically to the vision Nurri described to me in Helsinki in October of 2009. In my experience, this almost never happens in the development of a website, and it’s a tribute both to the clarity and comprehensiveness of her original idea, and to Tom and Mike’s resourcefulness and craftsmanship.

I’m also quite fond of the thoughtful little details they’ve built into every layer of the experience, right down to the animated GIFs on the mail you get when you send someone a map. It’s just a lovely thing, and I’m terribly proud to have had even a tiny role in helping Nurri, Tom and Mike build it. Our thanks, also, to Cloudmade and the entire community of Open Street Map contributors, without whom Safety Maps would have remained nothing more than a notion.

Introducing Urbanscale

And this is what everything that came before was leading up to: Urbanscale, design for networked cities and citizens.

Urbanscale is a New York-based boutique practice committed to applying the toolkit and mindset of human-centered interaction design to the specific problems of the metropolitan environment. We aim to make cities easier to understand, more pleasant to use and more responsive to the desires of their inhabitants and other users. And yes, we’re hiring.

You can find us via the above site, or @urbnscl on Twitter.

The Rockefeller Foundation on “the future of crowdsourced cities”

Crossposted on Urbanscale.

I had the pleasure of spending Thursday and Friday of week before last immersed in a conversation on “the future of the crowdsourced city” convened by the Rockefeller Foundation, and ably moderated by Carol C. Coletta of CEOs For Cities and the Foundation’s Associate Director for Urban Development, Benjamin de la Peña.

As I understand it, the Foundation is contemplating funding and supporting projects in the urban informatics space, considered broadly — but only as long as such interventions would further their goals of enhanced inclusion and social equity. This two-day session, featuring contributions from a mix of invited experts, was intended to help them get a better sense of both upside potential and the inevitable complications. (Urban Omnibus’s Cassim Shepard has an excellent round-up of the first day’s presentations here.)

In my own thinking and writing, I tend not to use the phrase “crowdsourced”; it’s one of those jargony terms that seems to create more perplexity than light. In this case, however, participants agreed that we were consciously using it as shorthand for some technosocial regime that hadn’t quite yet clarified, but that probably had one or more of the following characteristics:

  • The use of data visualization by municipal government to refine the delivery of services, more precisely target interventions, and otherwise realize latent efficiencies;
  • The use of data visualization to deepen the collective understanding of the spatial distribution of issues and resources in cities;
  • The use of networked informatics to connect citizens directly with municipal government;
  • The use of networked informatics to support initiatives in deliberative democracy, and other forms of collaborative problem-solving;
  • Most excitingly to me: citizens using networked informatics to coordinate their own activities, and supplant the inadequate measures of underfunded or entirely absent government.

This is already quite a laundry list, and understanding how all these pieces may or may not relate to one another is no easy task — especially when you take into account the riotous diversity of individual and institutional actors implied, each with their own agenda and cherished set of priorities. Perhaps, then, it’s no surprise that in trying to wrap our heads around the implications of networked urbanism, many of us instinctively retreat to the safe, familiar binary of Jane Jacobs-style, bottom-up activism vs. Robert Moses-style command-and-control development, as I certainly have in the past, and as Greg Lindsay does in this otherwise-excellent piece for Fast Company. But if we’re collectively going to develop any meaningful or usefully actionable insight on the issues raised in the course of the two days, I think we’re going to have to take a deeper cut.

For starters, I’m not sure that the Jacobs/Moses schema necessarily makes much sense anymore, either sheds enough light or does enough work to justify its continued deployment. For one thing, Metcalfe’s law suggests that the real benefits of certain technologies are only likely to become apparent at scale, or when a significant percentage of a population is connected to a given network. (The emergent utility of Facebook, when something approaching ten percent of humanity has an account there, is a perfect illustration.) Since, the example of Facebook aside, it tends to be difficult for local, purely bottom-up initiatives to achieve the kind of consistency required of infrastructure, there’s an argument to be made for certain types of centralized planning.

Further, some interventions in the urban fabric that are later widely acknowledged as public goods would clearly never have been approved had they been subjected to the full rigors of democratic process; as the Institute for the Future’s Anthony Townsend points out, it might now take three hours to get from Manhattan to JFK had Robert Moses not rammed through at least some of his planned expressways, with all that implies for the region’s ability to function and compete.

There are also some inherent issues with any foregrounding of a technologized vox populi.

The most obvious is that recourse to “crowdsourcing” dovetails all-too-neatly with the neoliberal retreat from governance, in a process that Laura Forlano forthrightly calls “offloading” (a more felicitous term for what I’ve previously called “responsibilization”). There may well be a thousand points of light in the naked city, but there are a great many worthwhile ends in municipal management that neither the market nor even the best-coordinated activity of voluntary actors can provide for.

As well, even the best of the current generation of bottom-up citizen intelligence engines — SeeClickFix, for example — are still subject to incoherent rants and the airing of petty or noxious grievances. Here’s an example from this morning:

I am sick and tired of these youth, who I understand may have not had the best upbringing but enough is enough already with these pitiful sentences handed out to them. I am sure they must think that going away for only a few months is just a “holiday”. I lost a cousin to the “Boxing Day Killer” in Regina coming on 4 years and now the machete wielding 14 year old who attacked the cab driver (who I happen to know) when will the judges in this country wake up and hand down a harsher sentence?

This — with all due respect to the poster, and however blessedly purgative it may have felt to share it — is nothing but noise in the system. And yet, as things stand now, it still enjoys the same weight as reports of broken water mains and errant herbicide sprayings.

Of course, everyone who’s ever attended a school- or community-board meeting is familiar with the figure of the gadfly (who may even be correct on the merits of their claim), who, whether through loneliness, frank instability or an exaggerated sense of their own entitlement, hijacks the deliberative process. Such individuals typically see themselves as principled champions of an underappreciated viewpoint, speaking truth to power; everyone else regards them as a nuisance, and an obstacle to getting anything of consequence done in the time allotted.

This is why we have rules of order, and it suggests a parallel requirement for some buffering mechanism in our technological frameworks for citizen responsiveness. Not — never – to suppress the expression of minority viewpoints, but simply to ensure that the crank tickets don’t take up the bandwidth (literal, institutional and psychic) required to address legitimate issues.

Finally, as the recent WikiLeaks drama should have made abundantly clear to everyone, transparency cuts not merely both, but all ways. Total transparency is something none of our institutions yet seem capable of encompassing. If you have any doubts as to just how small and ugly people can be, treat yourself to a leisurely trawl through the comments on the Web site of just about any local newspaper or television station. This unseemly flow can of course be moderated — has to be, especially, if public entities want to avoid any color of endorsing the opinions expressed via the accomodations they provide — but moderation requires staffing and care. And this is precisely the kind of expensive human intervention many institutions figure they’ll be able to cut out of the loop by embracing crowdsourced innovation.

The broader question of what we do with the social facts exposed by this new transparency is posed by the work of invited speakers Laura Kurgan and Sarah Williams at Columbia University’s Spatial Information Design Lab. Their justly-celebrated essay in critical cartography, Million Dollar Blocks, is built on nothing “networked” or “digital” per se, merely open access to civic data. And yet it stands as an implicit rebuke to an idea widely prevalent in the more techno-utopian discussions around data visualization: that merely bringing a pattern of fact to light will somehow cause communities of interest capable of effective action to crystallize around it.

This may well happen on occasion, but there’s no guarantee that it will always…or ever. As crusading investigatory journalists learned decades ago, however transcendent the call to justice, it will still need motivated, motivating individuals to act as its agents in the world. If it’s the clear hope of a great many people, myself very much to be numbered among them, that carefully-crafted, well-designed information visualizations may in time furnish our communities with just precisely that kind of motivating call to action, there’s still an uncomfortable amount of daylight between that hope and any evidence of its realization. (For that matter, there’s not enough space on the Internet to detail all the many ways advocacy visualizations can be cooked, just as maps and statistics were before them. Sliders and knobs, pans and zooms: these things ought never to imply that one is in the presence of Truth.)

These are some of the easily-foreseeable problems with purely bottom-up approaches to urban informatics. None of this is to denigrate the legacy of Jane Jacobs, of course, who remains a personal hero and a primary touchstone for my work. And none of it is to argue that there oughn’t be a central role for the democratic voice in the development of policy, the management of place and the delivery of services. It’s just to signal that things might not be as straightforward as we might wish — especially those of us who have historically been energized by the presence of a clear (and clearly demonizable) opponent.

If I’ve spent my space here calling attention to the pitfalls of bottom-up approaches, I hope it’s obvious that it’s because I think the promise is so self-evident. (I’d hardly have built a practice around designing these systems otherwise.) Personally, I was delighted to hear Anthony Townsend’s prognostication of/call for a “planet of civic laboratories,” in which getting to scale immediately is less important than a robust search of the possibility space around these new technologies, and how citydwellers around the world will use them in their making of place. It’s a moment I’m both honored and terribly excited to be a part of, in even the smallest way.

Thanks to Carol and the Rockefeller Foundation for inviting me to the table, for framing the conversation so productively, and for hosting such a stimulating group of people. Judging from what I heard, I can’t imagine better guides to meaningful action if and when you do choose to make interventions in this space.

And with that, I think the time has come to thank you for your readership and let you know that I’m shutting Speedbird down. I posted here for just a touch over four years, and while it was a great platform and home to some wonderful conversations, I feel like my contributions are going to be taking different forms from here on in. (You may, as ever, put that word in quotes if you feel so inclined.)

There are way too many of you to thank by name, so forgive me if I do so collectively. You’ve challenged, supported, goaded, helped and taught me hugely, and you’ve been exceedingly patient as regards The City Is Here For You To Use — a book which, I will ask you to believe, is not merely a million times better for the delay, but forthcoming in the not-ridiculous future. If I have a parting wish, it’s that all of your ventures will feel as rewarding as Speedbird has and does for me. Be seeing you.

Reinventing Reinventing the Automobile

I’m halfway through Reinventing the Automobile at the moment, which I figure represents the final comprehensive statement of Bill Mitchell’s thinking about urban mobility. As you’d imagine, it’s a passionately-held and painstakingly worked-out vision, basically the summation of all the work anyone with an interest in the space has seen in dribs and drabs over the past few years; it’s clear, for example, that this is what all the work on P.U.M.A. and MIT CityCar was informed by and leading towards.

In outline, Reinventing presents the reader with four essential propositions about the nature of next-generation urban mobility, none of which I necessarily disagree with prima facie:

- That the design principles and assumptions underlying the contemporary automobile — descended as they are, in an almost straight line, from the horseless carriage — are badly obsolete. Specifically, industry conventions regarding a vehicle’s source of motive power, drive and control mechanism, and mode of operation ought to be discarded in their entirety and replaced with ones more appropriate to an age of dense cities, networks, lightweight materials, clean energy and great personal choice.

- That mobility itself is being transformed by information; that extraordinary efficiencies can be realized and tremendous amounts of latent value unlocked if passenger, vehicle and the ground against which both are moving are reconceived as sources and brokers of, and agents upon, real-time data. (Where have I heard that before?)

- That the physical and conceptual infrastructure underlying the generation, storage and distribution of energy is also, and simultaneously, being transformed by information, with implications (again) for the generation of motive power, as well as the provision of environmental, information, communication and entertainment services to vehicles.

- That the above three developments permit (compel?) the wholesale reconceptualization of vehicles as agents in dynamic pricing markets for energy, road-space and parking resources, as well as significantly more conventional vehicle-share schemes.

It’s only that last one that I have any particular quibbles with. Even before accounting for the creepy hints of emergent AI in commodity-trading software I keep bumping up against (and that’s only meant about 75% tongue-in-cheek), I’m not at all convinced that empowering mobile software avatars to bid on road resources in tightly-coupled, nanosecond loops will ever lead to anything but the worst and most literal sort of gridlock.

But that’s not the real problem I have with this body of work. What I really tripped over, as I read, was the titanic dissonance between the MIT vision of urban life and mobility and the one that I was immersed in as I rode the 33 bus across town. It’s a cheap shot, maybe, but I just couldn’t get past the gulf between the actual San Franciscans around me — the enormous, sweet-looking Polynesian kid lost in a half-hour-long spell of autistic head-banging that took him from Oak and Stanyan clear into the Mission; the grizzled but curiously sylphlike person of frankly indeterminate gender, stepping from the bus with a croaked “God bless you, driver” — and the book’s depiction of sleekly silhouetted personae-people reclining into the Pellicle couches of their front-loading CityCars.

Any next-generation personal mobility system that didn’t take the needs and capabilities of people like these — no: these people, as individuals with lives and stories — into account…well, I can’t imagine that any such thing would be worth the very significant effort of bringing it into being. And despite some well-intentioned gestures toward the real urban world in the lattermost part of the book, projected mobility-on-demand sitings for Taipei and so on, there’s very little here that treats present-day reality as anything but something that Shall Be Overcome. It’s almost as if the very, very bright people responsible for Reinventing the Automobile have had to fend off any taint of human frailty, constraint or limitation in order to haul their total vision up into the light. (You want to ask, particularly, if any of them had ever read Aramis.)

Weirdly enough, the whiff of Gesamtkunstwerk I caught off of Reinventing reminded me of nothing so much as a work you’d be hard-pressed to think of as anything but its polar opposite, J.H. Crawford’s Carfree Cities. That, too, is a work where an ungodly amount of effort has been lavished on detailed depictions of the clean-slate future…and that, too, strikes me as refusing to engage the world as it is.

Maybe I wind up so critical of these dueling visions of future cities and mobility in them precisely because they are total solutions, and I’m acutely aware of my own weakness for and tendency toward same. I don’t think I’d mind, at all, living in one of Crawford’s carfree places, nor can I imagine that the MIT cityscape would be anything but an improvement on the status quo (if the devil was hauled out of its details and treated to a righteous ass-whupping). But to paraphrase one of my favorite philosophers, you go to the future with the cities, vehicles and people you have, not the ones you want. I have to imagine — have to — that the truly progressive and meaningful mobility intervention has a lot more to do with building on what people are already doing, and that’s even stipulating the four points above.

Bolt-on kits. Adaptive reuse. Provisional and experimental rezoning. Frameworks, visualizations and models that incorporate existing systems and assets, slowly revealing them (to users, planners, onlookers) to be nothing other than the weavings of a field, elements of a transmobility condition. And maybe someone whose job it is to account for everyone sidelined by the sleek little pods, left out of the renderings when the New Mobility was pitched to its sponsors.

Bottom line: this book is totally worth buying, reading and engaging if you have even the slightest interest in this topic. Its spinal arguments are very well framed, very clearly articulated, constructed in a way that makes them very difficult to mount cogent objections to…and almost certainly irrelevant to the way personal urban mobility is going to evolve, at least at the level of whole systems. And that’s the trouble, really, because so much of the value in the system described in these pages only works as a holism.

Like my every other negotiation with Bill Mitchell’s thought, including both engagements with his work and encounters in person, I want to be convinced. I want to believe. I want to be seduced by the optimism and the confidence that these are the right answers. But ultimately, as on those other occasions, I’m left with the sense that there are some important questions that have gone unasked, and which could not in any event have been satisfactorily answered in the framework offered. It may or may not say more about me than it does about anything else, but I just can’t see how the folks on the 33 Stanyan fit into the MIT futurama.

Cities and citizenship; fake security and the real thing

I saw a great Stephen Graham talk yesterday at the 24th AESOP Annual Conference at Aalto University in Espoo, called “Cities, Space, Security: The New Military Urbanism.”

I’ve enjoyed Graham’s thinking for quite awhile now, since picking his Splintering Urbanism off the shelf of late, lamented Micawber Books way, way back in the day. His argument here, in part, is that conceptualizations of urban space developed by the American, British and Israeli militaries, particularly, to support operations from Mogadishu to Gaza have begun to condition the metropolitan-in-both-senses fabric. This is a process he refers to as “Foucault’s boomerang,” and which will be familiar to any student of the intelligence community as “blowback.”

Graham calls out a litany of unhappy developments driven by this neo-Haussmannian thought, including a progressive cordoning by way of which the right of free movement in cities is slowly replaced by a checkpoint mentality, the contours of public space are subtly conditioned by simulations of blast physics, and events like the Olympics or the G20 are used to field-test techniques and strategies of urban control that eventually make their way into everyday policing.

To me, what’s really problematic about all of this is that it inscribes in our putatively urban places the fear of, and hostility to, the ordinary life of cities that completely suffuses the MOUT literature. It’s fine to assert that an infantry squad on patrol has to regard everyday urban space as festooned with “the clutter of concealment,” in which any number of threats might be secreted. But for that overwhelming majority of users of the city who do not happen to be conducting house-to-house sweep-and-clear operations…that’s just Tottenham Court Road. Or East 14th Street, or Mannerheimintie. And those are just newsstands, and parked cars, and bus shelters. That our cities should be designed for the former case over the latter strikes me as the kind of obscene argument that only someone who never loved city life in the first place could even think to propose.

This is why I had to nod in recognition when Graham described the security-industrial complex’s desperate attempt to develop video analytics that would permit algorithmic characterizations of urban “normality,” so as to simultaneously be able to recognize anomalies (“threats”). When you have any familiarity at all with the social and physical terrain of suburban northern Virginia, and the other locales in which these systems predominantly tend to be developed, you can see the punchline coming from miles away: anyone for whom Tysons Corner represents an uncomfortable concentration of human heterogeneity wouldn’t be terribly likely to recognize big-city normality if it bit them in the ass. How much less so, then, the algorithms authored by such a person?

Graham’s whole line of inquiry here is most pointedly relevant to me personally when he takes up the question of networked sensing and actuation, and situates it in the MOUT discourse as a tool to help the warfighter or security agent make sense of the chaotic urban environment. Needless to say, this is a vision that I believe must be strongly and continuously contested by those of us who understand the same sensing, reporting and actuation apparatus instead as a mechanism for citizen engagement and empowerment.

At any rate, if Graham’s still-newish book Cities Under Siege offers anything like as crisp and comprehensive an overview of the domain as this talk did, it will be well-worth picking up. (If you’re not too wrung-out and depressed by considering all of this, I also recommend Eyal Weizman’s essential Hollow Land as a companion. It’s a book-length expansion on the themes first explored in the brilliant “Walking Through Walls.”)

While we’re on the topic of citizen engagement: I’m delighted to be able to pass on to you the word that I’ve joined Code for America‘s Board of Advisors.

I think CfA is doing multiple important things at once: helping city governments and managers understand what emergent interactive technologies can do for them and their constituents; strongly countering the cheap cynicism about who government is, and what it is for, that seems to be so characteristic of our American moment; and maybe at the same time tempering the technical community’s natural enthusiasm for technical solutions with some immersion in the always charged and tangled arena of municipal politics.

This last aspect of the mission is particularly important to me. I’ve seen one or two responses to my recent work suggesting that people understand me to be arguing for the very thing I’m always so horrendified by, which is precisely the idea that social and political fissures can be patched with technology. As it happens, I don’t believe this, or anything like it, as readers with a more holistic familiarity with my output understand, but I thought the point could use some underlining. The more technologists gain a sense of the limits of their tools, and what these tools might actually be good for, the more effectively they can bring their special expertise to bear on the challenges that confront us.

What I see here, in the parallax between the picture Stephen Graham drew for us and CfA’s vision of America, is two entirely different conceptions of the complicated relationship between urban space, networked technology and “security.” Is this notion some grim, shoddy farce of heavy-handed control, sold to us by defense contractors who nurture a deep-seated distrust of city life and lives — a half-trillion-dollar sham that will eviscerate the potential of our public spaces, and even on its own terms never, ever work just right? Or is mutual security something that can only be coaxed to emerge from the difficult interplay of communities, needs and capabilities, much less totalizing in its promises but infinitely better able to deliver on them?

You know I believe it’s (long past) time to reinvigorate a sense of public life in the United States, an awareness of collective challenges, mutual obligations and shared outcomes, and for me, here, the medium is also the message. I’m looking forward to helping Code for America in whatever way I can — in no small part because I do believe that there are threats and bad actors in the world, and that collective security is best underwritten by vibrant, functioning, resilient cities. Vibrant cities…and people who love them.

Join us in Helsinki on May 22nd for a Touchscapes workshop (updated)

Just in case folks here in town are feeling neglected, fear not: we’re doing events here as well.

As part of Helsinki’s World Design Capital 2010 Ideas Forum, and collaboration with our good friends at Nordkapp, I’m delighted to announce a workshop called “Touchscapes: Toward the next urban ecology.”

Touchscapes is inspired, in large part, by our frustration with the Symbicon/ClearChannel screens currently deployed around Helsinki, how little is being done with them, and how far short of their potential they’ve fallen. Our sense is that we are now surrounded by screens as we move through the city — personal devices, shared interactive surfaces, and now even building-sized displays — and if thinking about how to design for each of these things individually was hard enough, virtually nobody has given much thought to how they function together, as a coherent informational ecosystem.

Until now, that is, because that’s just what we aim to do in the workshop. Join us for a day of activity dedicated to understanding the challenges presented by this swarm of screens, the possibilities they offer for tangible, touch-based interaction, and their implications for the new urban information design. We’ll move back and forth between conceptual thinking and practical doing, developing solid ideas about making the most meaningful use of these emerging resources culturally, commercially, personally and socially.

Attendance is free, but spaces in the workshop are limited, so I recommend you sign up at Nordkapp on the Facebook event page as soon as you possibly can. See you on the 22nd!

How to bring a Systems/Layers walkshop to your town

Crossposted with Do projects.

The response to the Systems/Layers walkshop we held in Wellington a few months back was tremendously gratifying, and given how much people seem to have gotten out of it we’ve been determined to set up similar events, in cities around the planet, ever since. (Previously on Do, and see participant CJ Wells’s writeup here.)

We’re fairly far along with plans to bring Systems/Layers to Barcelona in June (thanks Chris and Enric!), have just started getting into how we might do it in Taipei (thanks Sophie and TH!), and understand from e-mail inquiries that there’s interest in walkshops in Vancouver and Toronto as well. This is, of course, wonderfully exciting to us, and we’re hoping to learn as much from each of these as we did from Wellington.

What we’ve discovered is that the initial planning stages are significantly smoother if potential sponsors and other partners understand a little bit more about what Systems/Layers is, what it’s for and what people get out of it. The following is a brief summary designed to answer just these questions, and you are more than welcome to use it to raise interest in your part of the world. We’d love to hold walkshops in as many cities as are interested in having them.

Systems/Layers is a half-day “walkshop,” held in two parts. The first portion of the activity is dedicated to a slow and considered walk through a reasonably dense and built-up section of the city at hand. What we’re looking for are appearances of the networked digital in the physical, and vice versa: apertures through which the things that happen in the real world drive the “network weather,” and contexts in which that weather affects what people see, confront and are able to do.

Participants are asked to pay particular attention to:

- Places where information is being collected by the network.
- Places where networked information is being displayed.
- Places where networked information is being acted upon, either by people directly, or by physical systems that affect the choices people have available to them.

You’ll want to bring seasonally-appropriate clothing, good comfortable shoes, and a camera. We’ll provide maps of “the box,” the area through which we’ll be walking.

This portion of the day will take around 90 minutes, after which we gather in a convenient “command post” to map, review and discuss the things we’ve encountered. We allot an hour for this, but since we’re inclined to choose a command post offering reasonably-priced food and drink, discussion can go on as long as participants feel like hanging out.

Do projects’ Nurri Kim and Adam Greenfield plan and run the workshop, with the assistance of a qualified local expert/maven/mayor. (In Wellington, Tom Beard did a splendid job of this, for which we remain grateful.)

We feel the walkshop works best if it’s limited to roughly 30 participants in total, split into two teams for the walking segment and reunited for the discussion.

In order for us to bring Systems/Layers to your town, we need the sponsorship of a local arts, architecture or urbanist organization — generally, but not necessarily, a non-profit. They’ll cover the cost of our travel and accommodation, and defray these expenses by charging for participation in the walkshop. In turn, we’ll ensure both that the registration fee remains reasonable, and that one or two scholarship places are available for those who absolutely cannot afford to participate otherwise.

If you’re a representative of such an organization, and you’re interested in us putting on a Systems/Layers walkshop in your area, please get in touch. If you’re not, but you still want us to come, you could try to put together enough participants who are willing to register and pay ahead of time, so we could book flights and hotels. But really, we’ve found that the best way to do things is to approach a local gallery, community group or NGO and ask them to sponsor the event.

At least as we have it set up now, you should know that we’re not financially compensated in any way for our organization of these walkshops, beyond having our travel, accommodation and transfer expenses covered.

Our schedule tends to fill up 4-6 months ahead of time, so we’re already talking about events in the (Northern Hemisphere) spring of 2011. And of course, it’s generally cheapest to book flights and hotels well in advance. If you think Systems/Layers would be a good fit for your city, please do get in touch as soon as you possibly can. As we’ve mentioned, we’d be thrilled to work with you, and look forward to hearing from you with genuine anticipation and excitement. Wellington was amazing, Barcelona is shaping up to be pretty special, and Taipei, if we can pull it off, will be awesome. It’d mean a lot to us to add your city to this list. Thanks!

Free mobility, social mobility…transmobility (part III)

This last installment of our series (I, II) on networked mobility is more of a coda than anything else, and it goes directly to the question of systemic cost, and who bears it. (In the interest of full disclosure, I ought to mention that I’ve been having some lovely conversations with Snapper, the company that provides farecard-based payment services to the transit riders of Wellington, and now Auckland as well, and that I have a stake in the success of their endeavor.)

Any time you’re shifting atoms on the scale presented by even a small town’s transit infrastructure, there’s obviously going to be expense involved, and that has to be recovered somehow. Maintaining such a network once you’ve brought it into being? Another recurring expense, on a permanent basis. Rolling stock, of course, doesn’t grow on trees. Training and paying the front- and back-of-house staff — the people who oversee operations, design the signs, drive the trams, clean the stations, even the folks who get to snap on blue latex and haul the belligerent piss-drunks off the buses — another enormous ongoing outlay. Pensions, unplanned overtime, insurance coverage: these things don’t pay for themselves. All stipulated.

So why do I still believe that transit ought to be free to the user?

Because access to good, low- or no-cost public institutions clearly, consistently catalyzes upward social mobility. This was true in my own family — the free CUNY system was my father’s springboard out of the working class — and it continues to be quantifiably true in the context of urban transportation. The returns to society are the things most all of us, across the center of the political spectrum broadly defined, at least claim to want: greater innovation, a healthier and more empowered citizenry, and an enhanced tax base, for starters.

I’m going to make a multi-stage argument, here, first about the optimal economic design of public transit systems, and later about how the emergent networked technologies I’m most familiar with personally might best support the measures and policies I believe to be most sound. Most of what you’re about to read is bog-standard public-policy stuff; only toward the end does it veer toward the kind of Everyware-ish material regular readers of this blog will be comfortable with, and everyone else may find a little odd. Politically, its assumptions ought to be palatable to a reasonably wide swath of people, from social democrats on the center-left to pro-business Republicans on the right; with suitable modifications, anarchosyndicalists shouldn’t find too much that would give them heartburn.

- Let’s start with the unchallenged basics. Access to reliable transportation allows people to physically get to jobs, education and vital services (e.g. childcare) they might not otherwise.

- Jobs obviously have a direct effect on household wealth; post-secondary education tends to open up higher-paying employment opportunities, and generates other beneficial second-order effects; and services like reliable childcare allow people to accept (formal and informal) employment with time obligations they would not otherwise be able to accommodate.

- A regional transportation grid sufficiently supple to connect the majority of available jobs with workers rapidly and efficiently is never going to be cheap.

- The return on such an investment is, however, considerable — when savings due to reduced road and highway depreciation, etc., are considered as well as direct benefits, on the order of 2.5:1. This isn’t even remotely in the same galaxy as the kind of multiples that get VCs hot & bothered, but it’s not at all bad for a public-sector expenditure. (Note, too, that the proportion of systemic costs generally retired due to user fees is comparatively small.)

- Being able to spread the fixed costs of a transit system over a significantly expanded ridership would increase the economic efficiency of that system, and thus represent a different kind of savings. Given two types of riders — dependent, people for whom public transit is their only real option, and discretionary, folks who choose public transit over other modes only if it’s markedly cleaner, safer, more convenient, cheaper, etc. — how to maximize both?

- Increasing dependent ridership is relatively easy. I’m going to propose that a greater expansion in the number of transit riders would be achieved by reducing the cost of ridership from relatively-low to zero than by a comparable reduction from relatively-high to relatively- or even absolutely low. Another way of putting it is to say that a significant number of potential riders are dissuaded by the presence of any fare at all. (Strictly speaking, a reduction of fees to zero would be a Pareto-optimal outcome, though this is true only if we agree to consider genuine concerns like increased crowding and greater systemic wear-and-tear from higher loads as externalities. Which, of course, they are not.)

- Maxing out the number of discretionary riders is a little tougher. What both dependent and discretionary riders have in common, though, is the requirement that network apertures be located in as close proximity as is practically achievable to origins and foreseeable destinations. And here’s where the argument arcs back toward the things we we’ve been talking about over the last week, because the transmobility system described accommodates just this desire, by forging discrete modal components into coherent journeys. Trip segments dependent on more finely-grained modes like walking, shared bikes or shared cars, primary at origins and destinations, are designed to dovetail smoothly with the systems responsible for trunk segments, like buses, BRT, light rail, subways, metros and ferries.

That transit system is of most social and economic value to a region which fuses the greatest number of separate transportation modes and styles into a coherent network; which minimizes friction at interline and intermodal junctures; and which does this all while presenting a cost to the rider no greater than zero.

Fully subsidizing any such system would be expensive…inarguably so, immoderately so. But if my conjecture is right — and oh, how I would love to see data addressing the question, one way or the other — a total subsidy produces disproportionate benefits even as compared to a generous subsidy. Success on this count would be the ultimate refutation of the zero-sum governance philosophy that took hold in the outsourcin’, rightsizin’ States during the 1990s, and has more recently and unaccountably migrated elsewhere. (I say “unaccountably” because you’d think people would have learned from America’s experience with what happens when you leave things in the hands of a “CEO President.” And also because, well, there hasn’t turned out to be much in the way of accountability for all of that, has there?) Municipalities ought to be conceiving of transit fees not as a potential revenue stream, but as a brake on a much bigger and more productive system.

To me, this isn’t a fantasy, but rather a matter of attending to the demands of basic social justice. For all too many, bad transport provisioning means getting fired because they couldn’t get to work on time, despite leaving the house at zero-dark-thirty. Or not getting hired in the first place, because they showed up late to the interview. Or not being able to take a job once offered, because the added expense of an extra bus trip to put the baby in daycare would burn every last cent one might otherwise eke out of a minimum-wage gig. Anyone who’s ever been trapped by circumstances like these intimately understands cascading failure in the for-want-of-a-nail mode. (Not buying it? See if you can’t dig up a copy of Barbara Ehrenreich’s seminal Nickel and Dimed.)

I’ve recently and persuasively seen privilege defined — and thanks, Mike, for digging up the link — as when one’s “social and economic networks tend to facilitate goals, rather than block them.” As I sit here right now, my mobility options are as infinitely finely grained as present-day practices and technologies can get them: which is to say that my transportation network, too, facilitates the accomplishment of whatever goal I devise for it, whether that means getting to the emergency room, my job, the SUNN O))) gig, the park or the airport. What I’ve here called “transmobility” is an opportunity to use our best available tools and insights to extend that privilege until it becomes nothing of the sort.

Finally: How do I expect my friends at Snapper to make any money, if everything I imagine above comes to pass? Even stipulating that cost to user is zero, there are multiple foreseeable transmobility models where a farecard is necessary to secure access and to string experiences together, before even considering the wide variety of non-fare-based business use cases. And anyway, my job is to help people anticipate and prepare for emerging opportunity spaces, not to artificially preserve the problem to which they are currently the best solution.

OK, I’ve gone all SUPERTRAIN on you for umpty-two-hundred words now; I need a break, and I’m sure you do too. I fully expect, though, that two or maybe even three of you will have plowed all the way to the bottom of this, and are even now preparing to launch the salvos of your corrective discipline, in an attempt to redress faulty assumptions, inflated claims & other such lacunae in my argumentation as you may stumble over. Trust me when I say that all such salvos will be welcome.

Transmobility, part II

Part II of our exploration of transmobility. I want to caution you, again, that this is very much a probe.

Perhaps it’s best to start by backing up a few steps and explaining a little better what I’m trying to do here. What I’m arguing is that the simple act of getting around the city is in the process of changing — as how could it not, when both paths themselves and the vehicles that travel them are becoming endowed with the power to sense and adapt?

Accordingly, I believe we need to conceive of a networked mobility, a transmobility: one that inherently encompasses different modes, that conceptualizes urban space as a field to be traversed and provides for the maximum number of pathways through that field, that gathers up and utilizes whatever resources are available, and that delivers this potential to people in terms they understand.

Yesterday, I posed the question as to how we might devise a transmobility that met all of these conditions, while at the same time acknowledging two additional, all-but-contradictory desiderata. These were the desire, on the one hand, to smoothen out our interactions with transit infrastructure until vehicular transportation becomes as natural as putting one foot in front of another, and on the other to fracture journeys along their length such that any arbitrary point can become a node of experience and appreciation in and of itself. Any system capable of meeting these objectives would clearly present us with a limit case…but then, I believe that limits are there to be approached.

Finally, I’m addressing all of these questions from a relatively unusual disciplinary perspective, which is that of the service, interaction or experience designer. The downside of this is that I’m all but certainly disinterring matters a professional transit planner or mobility designer would regard as settled questions, while missing the terms of art or clever hacks they would call upon as second nature. But there’s a significant upside, too, which is that I’m natively conversant with the interactive systems that will increasingly condition any discussion of mobility, both respectful of their power and professionally wary of the representations of reality that reach us through them.

So petrified, the landscape grows

In addressing the questions I posed yesterday, then, I’m inclined to start by holding up for examination some of the ways in which trips, routes and journeys are currently represented by networked artifacts. Maybe there’s something that can be gleaned from these practices, whether as useful insights or musts-to-avoid.

I would start by suggesting that the proper unit of analysis for any consideration of movement through urban space has to be the whole journey. This means grasping the seemingly obvious fact that from the user’s perspective, all movement from origin to destination comprises a single, coherent journey, no matter how many times a change from mode to mode is required.

I say “seemingly obvious,” because the interactive artifacts I’m familiar with generally haven’t represented circumstances this way.

Take a simple example: a trip that involves walking to the nearest bus stop, riding the bus downtown, and finally walking from the point you alight from the bus to your ultimate destination. Some of the more supple route-planning applications already capture this kind of utterly normal experience — HopStop, for example, is quite good, at least in New York City — but you’d be surprised how many still do not. To date, they’ve tended to treat journeys in terms solely of their discrete component segments: an in-car GPS system plots automotive routes, a transit route-planner provides for trips from station to station, and so on.

But people think about movements through the city in terms that are simultaneously more personal and more holistic. We think of getting to work, stopping off to pick up a few things for dinner on the way home, or heading crosstown to meet friends for drinks.

So contemporary representations already seem well-suited to one of our criteria, in that the seams between methods of getting around are stark and clear, and perhaps even stark and clear enough to imply the self-directed moments of experience that attend a journey on either side. As far as a GPS display is generally concerned, what happens in the car stays in the car, and what happens next is up to you.

Certainly as compared to some overweening, totalizing system that aimed at doing everything and wound up doing none of it well, there’s something refreshing about this humility of ambition. On the other hand, though, such systems manifestly do not lend themselves well to depicting an important variety of end-to-end trips through the city, which are those trips that involve one or more changes of conveyance.

Think back to our rudimentary example, above. It would be useful if, for the portion of the journey on which you take the bus, that bus “understood” that it was essentially functioning as a connector, a linkage between one segment traversed on foot and another.

And this is still truer of journeys involving intermodal junctures where both traffic and the systemic requirements of timetables and schedules permit you less freedom in planning than walking or cycling might. Such journey plans need to be adjusted on the fly, drawing in data from other sources to accurately account for unfolding events as they happen, with signaling carried through to the infrastructure itself so that some delay, misrouting or rupture in the original plan results in the traveler being offered a panoply of appropriate alternatives.

What if, instead of living with the vehicle, the representational system lived with the traveler, and could move with them across and between modes? On this count, we’re obviously most of the way there already: with turn-by-turn directions provided by Google Maps, the iPhone and its Android-equipped competitors spell howling doom for the single-purpose devices offered by Garmin and TomTom. The emergence of truly ambient approaches to informatic provisioning would guarantee that a traveler never lacked for situational awareness, whether or not they had access to personal devices at any given moment.

What if we could provide these systems with enough local intelligence to “know” that a specified endpoint offers n possibilities for onward travel? What if this intelligence was informed by a city’s mesh of active public objects, so that travel times and schedules and real-time conditions could all be taken into account? And finally, instead of presenting journey segments as self-contained, what if we treated them as if they enjoyed magnet physics?

Then, should you want (or be forced by exigencies beyond your control) to alter your travel plans, you could snap out the mode you’re currently using, and swap in another that met whatever bounding constraints you specified, whether those had to do with speed or accessibility or privacy or shelter from the weather. The RATP‘s head of Prospective and Innovative Design, Georges Amar, speaks of enabling transmodality, and this is just what we begin to approach here.

The distinction I’m trying to capture is essentially the same as that Lucy Suchman drew between global, a priori plans on the one hand and situated actions on the other. The result would be a more responsive journey-planning system that, given any set of coordinates in space and time, is capable of popping its head up, having a look around and helping you determine what your best options are.

Moments in modal culture

This isn’t to say that we don’t also conceive of mobility in terms of particular modes of travel, and all the allegiances and affinities they give rise to. As Ivan Illich put it, “Tell me how fast you go, and I’ll tell you who you are.”

It’s not simply the coarser distinctions that tell, either. These shades of meaning and interpretation are crucial even among and between people who share a mode of transport: a fixie rider self-evidently has a different conception of the human-bicycle mesh than a Brompton fan does, while New Yorkers will know perfectly well what I mean if I distinguish two friends by describing them respectively as a 6 train rider and a 7 type. (Though not directly analogous, you can summon up similar images by evoking the L Taraval versus the J Church, the Yamanote-sen against the Hibiya-sen, or the 73 bus against the 15.)

Those of us who ride public transit form personal connections with our stops, our stations and even with particular linkages between lines, and I can only imagine that both our cities and our lives would be impoverished if we gave that up. But there’s no particular reason we need to; all I’m suggesting here is that the total journey needs to be represented as such by all the networked systems traversed in the course of a given outing.

Neither, in devising our transmobility system, can we afford to neglect the specificities and particularities of the component systems that furnish us with its articulated linkages. If one train line isn’t interchangeable with another in the hearts and minds of their riders, the same is true of other kinds of frameworks.

For example, we can’t merely plug some abstract shared bicycle service into the mesh of modal enablers and call it a day. Consider the differing fates of two apparently similar bike-share networks, the Parisian Vélib and Barcelona’s Bicing. In their diverging histories, we can see how differences in business model wind up percolating upward to impact level of service. By limiting the right to use Bicing to residents, by requiring that users open accounts, and having those accounts tied in to the usual variety of identification data, the system provides would-be bad actors with a strong disincentive. You’re personally liable, accountable…responsible.

There are real and problematic downsides to this approach, but the difference this set of decisions makes on the street is immediate and obvious. A rank of Vélib bikes, even in a posh neighborhood, looks like a bicyclical charnelhouse, with maybe three or four out of every five saddles reversed, in what has become Parisians’ folk indicator to one another that a particular bike is damaged to the point that it’s unavailable for use. The Bicing installations that I saw, including ones seeing very heavy use in core commercial districts, aren’t nearly as degraded.

This goes to the point I was trying to make, earlier, by contrasting the older conception of a vehicle as an object to the emergent way of understanding it as a service. Even though they may be physically identical — may draw current from the same grid, may be housed in the same lot, may present the driver with the selfsame control interface — a ZipCar Prius doesn’t function in just exactly the same way as a City CarShare Prius does. You could design a transmobility system so it accounted for either or (preferably) both…but not interchangeably.

Smooth sailing

Again, though I want to enable smooth transitions, I’m not arguing for perfect seamlessness in transit, or anything like it. Kevin Lynch reminds us, in The Image of the City, that “[a]ny breaks in transportation — nodes, decision points — are places of intensified perception.” We ought to welcome some of this heightened awareness, as a counterpoint to the automaticity that can all too easily accompany the rhythms of transit ridership, especially when experienced on a daily or twice-daily basis. On the other hand, it’s true that some of this “intensified perception” is almost certainly down to the anxiety that attends any such decision under circumstances of time pressure, human density and the urgent necessity to perform modal transitions correctly — and this is the fraction I’d argue we’d be better off designing out of transmobility.

At most, I mean for transmobility systems to bolster, not replace, human intuition. Where alternative modes or routings exist, we’re already generally pretty good at using them tactically to optimize against one or another criterion. Sometimes you know the subway’s the only way you can possibly beat the gridlock and get to your appointment on time; other times you choose a taxi instead, because you need to arrive at a meeting looking fresh and composed. One day you have the time to take the bus and daydream your way downtown, and the next it doesn’t get you nearly close enough to where you need to be.

You know this, I know this. So if we’re going to propose any technical intervention at all, it had better be something that builds on our native nous for the city, not overwrites it with autistic AI.

And before we can even begin to speak credibly of integrated mobility services, we’d need to see existing systems display some awareness of the plenitude of alternatives travelers have available to them, some understanding of all the different real-time factors likely to influence journey planning.

To take the most basic example, journey planning for walkers requires a different kind of thinking about the city than, particularly, turn-by-turn directions for drivers. This isn’t simply for the obvious reasons, like car-centric routings that represent a neighborhood as a an impenetrable thicket, a maze of one-way streets all alike, that a walker would stroll on through placidly and unconcernedly.

It’s because, as thinkers from Reyner Banham to Jane Jacobs and Kevin Lynch to Ivan Illich have reminded us — and as anyone who’s ever ridden in a car already understands quite perfectly well — velocity is something like destiny. You simply attend to different cues as a walker than you do as a driver, you notice textures of a different gauge, different things matter. And of course the same thing is true for cyclists vis à vis both walkers and drivers.

Over the past eighteen months, I’ve finally seen some first sentinel signs of this recognition trickle into consumer-grade interactive systems, but we’ve still got a long, long way to go.

Musique concrète

A final step would be to design the built environment itself, the ground against which all journeys transpire, to accommodate transmobility. Why wouldn’t you, at least, plan and design buildings, street furniture and other hard infrastructure so they account for the fact of networked mobility services — both in terms of the hardware that underwrites their provision, and of the potential for variability, dynamism, and open-endedness they bring to the built landscape?

In other words: why shouldn’t a bus shelter be designed with a mobile application in mind, and vice versa? Why shouldn’t both be planned so as to take into account the vehicles and embedded sensors connected to the same network? When are we finally going to take this word “network” at face value?

Of course these technologies change — over time they get lighter, more powerful, cheaper. That’s why you design things to be easy-access, easily extensible, as modular as can be: so you can swap out the CAT5 cable and spool in CAT6 (or replace it with a WiMax transponder, or whatever). Nobody’s recommending that we ought to be hard-wiring the precise state of the art as it existed last Tuesday morning into our urban infrastructure. But anyone in a position of power who, going forward, greenlights the development of such infrastructures without ensuring their ability to accommodate networked digital interaction ought to be called to account by constituents at the very next opportunity.

You know I believe that we used to call “ubiquitous computing” is now, simply, real life. Anybody who cares about cities and the people who live in them can no longer afford to treat pervasively networked informatic systems as a novelty, or even a point of municipal distinction. It’s always hard to estimate and account for, let alone attach precise dollar figures to, missed opportunities, to count the spectral fruits of paths not taken. But given how intimate the relationship between an individual’s ability to get around and a region’s economic competitiveness is known to be, there is no excuse for not pursuing advantage through the adroit use of networked systems to enhance individual and collective mobility.

What we ought to be designing are systems that allow people to compose coherent journeys, working from whatever parameters make most sense to them. We need to be asking ourselves how movement through urban space will express itself (and be experienced as travelers as a cohesive experience) across the various modes, nodes and couplings that will necessarily be involved.

The challenge before us remains integrating this tangle of pressures, constraints, opportunities and affordances into coherent user-facing propositions, ones that would offer people smoother, more flexible, more graceful and more finely-grained control over their movements through urban space. Then we could, perhaps, begin to speak of a true transmobility.

Transmobility, part I

This is a quickish post on a big and important topic, so I’d caution you against taking any of the following too terribly seriously. Blogging is generally how I best think things through, though, so I’d be grateful if you’d bear with me as I work out just what it is I mean to say.

In the Elements talk I’ve been giving for the past year or so, I make a series of concatenated assertions about the near-future evolution of urban mobility in the presence of networked informatics. What I see happening is that as the prominence in our lives of vehicles as objects is for most of us eclipsed by an understanding of them as networked services, as the necessity of vehicular ownership as a way to guarantee access yields to on-demand use, our whole conception of modal transportation will tend to soften into a more general field condition I think of as transmobility.

As I imagine it, transmobility would offer us a quality of lightness and effortlessness that’s manifestly missing from most contemporary urban journeys, without sacrificing opportunities for serendipity, unpressured exploration or the simple enjoyment of journey-as-destination. You’d be freer to focus on the things you actually wanted to spend your time, energy and attention on, in other words, while concerns about the constraints of particular modes of travel would tend to drop away.

When I think of how best to evoke these qualities in less abstract terms, two memories come to mind: a simple coincidence in timing I noticed here in Helsinki not two weeks ago, and a more richly braided interaction I watched unfold over a slightly longer interval during a trip to Barcelona last year.

The first was something that happened as I was saying goodbye to a friend after meeting up for an afterwork beer the other day. It was really just a nicely giftwrapped version of something I’m sure happens ten thousand times a day, in cities across the planet: we shook hands and went our separate ways at the precise moment a tram glided to a stop in front of the bar, and I had to laugh as he stepped onto it without missing a beat and was borne smoothly away.

A whole lot of factors in space and time needed to come into momentary alignment for this to happen, from the dwell time and low step-up height of the tram itself to the rudimentary physical denotation of the tram stop and the precise angle at which the bar’s doorway confronted the street. Admittedly, service and interaction designers will generally only be able to speak to some of these issues. But what if we could design mobility systems, and our interfaces to them, to afford more sequences like this, more of the time?

The second image I keep in mind speaks more to the opportunities presented by travel through a densely-textured urban fabric, and how we might imagine a transmobility that allowed us to grasp more of them.

This time, I was lucky enough to capture the moment in a snapshot: the woman on the bicycle casually rode up to the doorway, casually engaged a friend in conversation, casually kissed her on the cheek and casually pedaled away. The entire interaction, from start to end, may have taken two minutes, and the whole encounter was wrapped with an ineffable quality of grace, as if we’d stumbled across some Gibsonian team of stealth imagineers framing a high-gloss advertisement for the Mediterranean lifestyle.

Again, the quality I so admired was enabled by the subtle synchromesh of many specific and otherwise unrelated design decisions: decisions about the width of the street and its edge condition, about the placement of the doorway and the size of the bike wheels. But it also had a great deal to do with the inherent strengths of the individual bicycle as a mode of conveyance, strengths shared with skateboards, scooters and one’s own feet — among them that the rider has an relatively fine degree of control over micro-positioning and -routing, and that she alone decides when to punctuate a trip with stops and starts.

Watching what happened spontaneously when people were afforded this degree of flexibility made it clear to me that this, too, was a quality you’d want to capture in any prospective urban mobility system. And that to whatever extent we possibly could, we ought to be conceiving of such systems so they would afford their users just such moments of grace.

So on the one hand, we have just-in-time provisioning of mobility, via whatever mode happens to be closest at hand (or is otherwise most congenial, given the demands of the moment). On the other, a sense that any given journey can be unfolded fractally, unlocking an infinitude of potential experiences strung along its length like pearls. It’s not hard to see that these desires produce, at the very least, a strong tension between them, and that we’ll have to be particularly artful in providing for both simultaneously.

How might we balance all of these contradictory demands, in designing networked mobility systems that represent urban space and the challenge of getting through it in terms human beings can relate to? This question brings us to something we’ve discussed here before — the classically Weiserian notion of “beautiful seams” — and it’s a topic we’ll take up in Part II of our series on transmobility.


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